User Terms and Conditions
These Terms and Conditions describe the rules that govern your use of our platform and explain the relationship between you and us. We provide online casino and sports betting services and set out what we expect from players and what you can expect from us. By registering an account or placing bets you agree to comply with these terms, our policies and any additional conditions that apply to specific promotions or products.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your password or account access with anyone. We may require you to complete identity verification at any time before deposits, withdrawals or as part of fraud prevention checks. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we suspect fraud, money laundering or breach of these terms.
Eligibility requirements
To use the platform you must meet the minimum age requirement and be located in a jurisdiction where our services are permitted. We may refuse registration or block access from certain countries. Only one account is permitted per person and per household unless we agree otherwise. You must provide truthful information when registering and during any verification process.
Acceptable platform use
Use the platform only for lawful recreational play. You must not attempt to manipulate games, exploit software errors, use bots or otherwise act in a way that harms other users or the integrity of our services. Any suspicious behaviour may result in account suspension, forfeiture of winnings and closure. You must comply with applicable laws and with the terms governing specific products such as sports betting markets and live events.
General bonus and promotion rules
Promotions, welcome offers and free spins are subject to specific terms which form part of these T&Cs. Bonuses may carry wagering requirements, game restrictions, maximum bet limits and expiry periods. We reserve the right to withhold, reclaim or void any bonus or winnings where we suspect abuse, fraud or breach of promotion rules. Only one promotion may be claimed where offers are limited to a player, household or payment method.
Deposits and withdrawals
Deposit and withdrawal methods available to you will be shown in the cashier and depend on your country and account verification status. We conduct withdrawal checks and may require documentation to process requests. Pending verification, withdrawals may be delayed. We do not guarantee processing times from third-party payment providers. If you use multiple payment methods you must comply with our refund and withdrawal rules.
Dispute resolution
If you have a dispute with us please contact our support team so we can investigate. We aim to handle disputes promptly and fairly. If a resolution cannot be reached through our internal process you may be entitled to escalate the matter to an independent dispute resolution service where available. Using external complaint routes does not suspend our rights under these terms.
Updates to terms and conditions
We may update these terms at any time. Material changes will be published and, where appropriate, notified to registered players. Continued use of your account after changes are published constitutes acceptance of the updated terms. You should review these terms regularly and contact support if you do not accept any update.