Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use our services. We take your privacy seriously and set out below the types of data we process, why we process it and the choices you have. This page describes how we handle account data, activity information, payment details, cookies and other technical data in clear, practical terms.

Types of data we collect

We collect a range of information to operate accounts, process payments and provide customer support. This includes personal data, technical data and transactional data generated while you use our site and services.

Personal data

Personal data covers identification and contact details you provide when registering or verifying your account. Typical items are your name, date of birth, email address, telephone number and documents used for identity verification. We only ask for information necessary to confirm identity and to meet our account and payment checks.

Technical data

Technical data is collected automatically when you visit the site. This includes IP address, device and browser details, operating system, session identifiers, pages viewed and basic usage patterns. We use this data to maintain site performance, prevent fraud and improve functionality.

Transactional data

Transactional data relates to deposits, withdrawals, payment method details and records of play. We store payment references, transaction amounts and timestamps to process payments, resolve disputes and meet our internal record-keeping requirements.

How we use information

We use data to create and manage your account, complete transactions, respond to enquiries and detect suspicious activity. We also use aggregated or anonymised data for service improvements and internal reporting. We do not sell personal data to third parties for marketing.

Data protection practices

We maintain reasonable technical and organisational measures to protect your information, including encrypted connections for data in transit, access controls and secure storage. Access to personal data is restricted to authorised staff and third-party providers who act on our instructions.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support session management and analyse site usage. You can manage cookie settings via your browser. Some essential cookies are required for the service to function and disabling them may limit features.

User rights

You have rights to access, correct and request deletion of your personal information, subject to any legal or regulatory requirements that require us to retain certain records. You may also object to or restrict processing in certain circumstances and ask for a copy of your data in a commonly used format.

Access, correction and deletion

To access or update your information, please use your account settings or contact our support team. We will respond to requests within a reasonable time and may ask for verification to protect your account. Requests to delete data will be handled in line with legal obligations and our record retention practices.

Information sharing and third parties

We share data with trusted service providers that support payments, identity verification, fraud prevention and technical hosting. These partners process data on our behalf and are bound by confidentiality and security obligations. We may also disclose information where required by law or to protect our rights.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. We will post the revised policy on this page and, where appropriate, notify you of material changes. For privacy enquiries contact [email protected].